7zen's Privacy Policy
Your personal information is our highest priority. This policy explains how we collect, use, and protect your data.
1 Introduction & Applicability
This Privacy Policy ("Policy") sets out the rules governing data protection between the 7zen online casino platform ("7zen", "we", "us") and its users ("you", "your").
Purpose of the Policy
By accessing the 7zen platform, you agree to the terms of this Privacy Policy. This Policy has been prepared in accordance with applicable data protection laws and regulations of Bangladesh. Ensuring the privacy and security of your personal information is one of our core responsibilities.
This Policy applies to the website www.7zen.lat and all related services. We reserve the right to amend this Policy at any time and will notify you appropriately of any significant changes.
2 What Information We Collect
We collect certain types of information to provide uninterrupted and secure services on the 7zen platform. Details are set out below:
Identity Information
Information we collect for account registration and verification:
- Full name and date of birth
- Email address and phone number
- National ID or passport number (for age verification)
- Current residential address
Financial Information
Information collected for transaction processing and fraud prevention:
- bKash, Nagad, Rocket or Upay mobile number
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
- Source verification documents
User Activity Information
For platform improvement and personalised experience:
- Gaming history and betting details
- Login time, session duration, and device information
- Preferred game categories and usage patterns
- Customer support communication records
Technical Information
Automatically collected to ensure platform security and performance:
- IP address and geographic location
- Browser type and operating system
- Cookie and session data
- Page visit timestamps and navigation paths
3 Purpose of Information Use
Lawful Basis for Using Information
7zen uses your information only for the following lawful purposes. Your information is never used for third-party advertising or commercial sale.
- Account management and verification: Confirming your identity, age verification (21+), and account security.
- Payment processing: Managing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer support: Providing prompt resolution of your issues via live chat and email.
- Fraud prevention: Detecting illegal activity, money laundering, and fraudulent behaviour.
- Responsible gaming: Identifying problematic gaming behaviour and providing timely support.
- Platform improvement: Analysing user preferences to enhance the quality of the gaming experience.
- Legal compliance: Adhering to applicable laws and regulatory authority directives.
4 Data Retention & Security
Encryption & Technical Protection
7zen uses industry-standard technology to keep your information secure. All data transfers are completed via SSL/TLS encryption. Stored data is protected using AES-256 encryption. Firewalls and access controls are in place to prevent unauthorised access to servers and databases.
Data Retention Period
Information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Financial transaction records are kept for the period specified under applicable financial laws of Bangladesh.
Sharing Information with Third Parties
7zen never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and authorised Bangladeshi banks for transaction verification.
- Legal authorities: On the basis of a court order or legal requirement.
- Game providers: Authorised software suppliers such as Pragmatic Play, Spribe, and JILI to ensure gaming performance.
- Auditors and compliance services: For independent verification and fair play assurance.
Before sharing information in the above cases, we ensure that the relevant party complies with appropriate privacy standards.
5 Cookie Policy
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. 7zen uses cookies for the following reasons:
- Essential cookies: Maintaining login sessions and ensuring security.
- Functional cookies: Remembering your language preferences and settings.
- Analytics cookies: Monitoring and improving platform performance.
You can control cookies by changing your browser settings. However, disabling certain cookies may mean that some platform features do not work properly.
Your Cookie Rights
When you first access the 7zen platform, you are given the opportunity to consent to non-essential cookies. You may withdraw this consent at any time. Contact us at [email protected] for assistance with this.
6 Your Data Rights
7zen respects your right to data protection. Your main rights are set out in detail below:
Right to Access
You may request a copy of the information we hold about you at any time.
Right to Rectification
If any of your information is inaccurate, you may request a correction. We will update it in a timely manner.
Right to Erasure
Beyond legal obligations, you may request the deletion of your information, although this may not be possible in all cases.
Right to Restrict Processing
In certain circumstances, you have the right to object to the processing of your information and to request that restrictions be placed on it.
Right to Data Portability
You have the right to receive your data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of the above rights, send an email to [email protected] or contact us via our 24/7 live chat. We will respond to your request as quickly as possible from the date of receipt and within the timeframe required by applicable law.
7 Minor Protection
Protection of Those Under 21
7zen is a service intended solely for individuals aged 21 or older. We do not collect or store information from minors, and under no circumstances do we permit anyone under the age of 21 to use the platform.
If we become aware that a minor has opened an account or provided information, we will immediately close that account and permanently delete the related information. 7zen enforces this policy strictly through active cooperation with guardians and relevant authorities.
8 International Data Transfers
Cross-Border Data Transfers
To provide effective services, your information may sometimes be processed outside Bangladesh. In such cases, we ensure that:
- The receiving party follows internationally recognised privacy standards.
- Strong encryption technology is used throughout the data transfer.
- Contractual privacy protections are established with third parties.
- 7zen remains accountable for the protection of your information at all times, even after transfer to a third party.
9 Policy Changes & Updates
Notice of Changes
7zen may update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:
- Significant changes: Notification via email or a notice displayed upon accessing the platform.
- Minor changes: The last updated date at the top of this page will be revised.
Continued use of the platform after an updated policy takes effect indicates your agreement to the revised policy. We recommend that you visit this page regularly.
10 Privacy Contact
Via Live Chat
Contact our support team directly in Bengali through the 7zen platform's 24/7 live chat. We are always ready to hear any privacy concerns or questions you may have.
Via Email
For detailed requests or complaints regarding the Privacy Policy, email us at: [email protected]
Our team is committed to responding to your email appropriately.
Your Privacy Is Our Priority
Your information is always safe at 7zen. Access our platform now for a secure gaming experience.